Responsible Gaming

Gaming Should Be Entertainment

Online pokies should be enjoyed as a form of entertainment, not as a way to earn money or solve financial problems. While playing can be fun and exciting, it's important to remember that the house always has an edge, and the outcome of every spin is determined by chance.

Please gamble responsibly and only with money you can afford to lose.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use our website and participate in online gaming. willowglen.nz is committed to preventing underage gambling and complies with all New Zealand gaming regulations.

If you are under 18, please do not proceed.

Warning Signs of Problem Gambling

If you recognise any of the following warning signs in yourself or someone you know, it may be time to seek help:

• Chasing losses by gambling more to try to win back money
• Gambling with increasing amounts of money to get the same excitement
• Lying to family, friends, or others about your gambling activities
• Neglecting work, school, family, or other important responsibilities
• Feeling anxious, irritable, or restless when not gambling
• Using gambling to escape problems or cope with negative emotions
• Failed attempts to cut down or stop gambling
• Borrowing money to gamble or pay off gambling debts
• Risking important relationships or educational/career opportunities
• Experiencing financial difficulties due to gambling

Self-Help Tools & Features

Responsible gaming tools can help you maintain control over your gambling:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specific time period (daily, weekly, monthly).
• Loss Limits: Set a maximum amount you're willing to lose during a gaming session.
• Reality Checks: Receive regular reminders about how long you've been playing and how much you've wagered.
• Time-Out/Cool-Off: Take a break from gambling for a set period (hours, days, or weeks).
• Self-Exclusion: Voluntarily exclude yourself from accessing your account for an extended period (typically 6 months or longer).

These tools are available through your account settings on willowglen.nz. Use them proactively to keep your gaming enjoyable and within your control.

Support Organisations

If you're struggling with problem gambling, confidential help and support are available from these organisations:

New Zealand

• Problem Gambling Foundation (Te Hiringa Manawa): Free and confidential support service for people affected by problem gambling. www.pgf.nz | Call: 0800 654 123
• Gamblers Anonymous: Free peer support meetings and resources. www.gamblersanonymous.org.nz

International Support (for reference)

• GamCare (UK): www.gamcare.org.uk
• GamStop (UK): www.gamstop.co.uk
• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): www.responsiblegambling.org
• National Council on Problem Gambling (USA): www.ncpgambling.org

Need Help?

If you or someone you know is struggling with problem gambling, please reach out for support today. Help is available, and recovery is possible. You don't have to face this alone.

Contact the Problem Gambling Foundation (Te Hiringa Manawa) on 0800 654 123 or visit www.pgf.nz for immediate support and resources.

Remember: Seeking help is a sign of strength, not weakness.